Return & Refund

Return & Refund

Items must be returned to us within 30 days, from the date you receive the package, in their original condition with packaging and all their labels intact. The refund will be issued in the same way, as the original payment was made. Please note, you are liable for the expenses incidental to returning a product when you cancel the purchase.

How to make a return

1. Contact our customer service

• Send an e-mail to our customer service stating your order number and what item(s) you wish to return.
  
  

For customers within the EU:

• Send the package back to us using your preferred carrier. Unfortunately, we are unable to provide you with a returnlabel.
• You are liable for the expenses incidental to returning a product.
  
  

For customers outside the EU:

• Send the package back to us using your preferred carrier. Unfortunately, we are unable to provide you with a returnlabel.
• You are liable for the expenses incidental to returning a product.

2. Pack and send your return

• Fill out the return slip enclosed with your order.
• Repack your item(s) in the delivery bag/box and include the return slip. Please make sure to pack your items adequately, to prevent the risk of damage.
• Print and stick the return label on your return parcel. 

If you experience any issues or have questions related to returns, please contact our customer service by e-mail.

Exchanging for another size/item

If you wish to exchange to another size or item, we recommend you place a new order immediately to ensure availability of the item(s). Your new order will be sent within one or two working days. Be aware that it may take up to two weeks from we receive your return package until the refunded money is available on your account.

Read more in Terms of Business